Ric Richardson

Ralph (Ric) Richardson

Technology Project Management, Staff Management, Financial Forecasting

Summary

  • Over 10 years systems, software and website development project management experience from inception to implementation and ongoing support.
  • Experience managing budgets of 8 Million plus, including AOP planning, estimating and financial forecasting.
  • Experience with new business development, business partnerships and vendor management.
  • Experience with contractual negotiations and Statement of Work execution.
  • Extensive experience with staff management.
  • Experience with Agile Scrum and Kanban development methodologies applying Lean principles.
  • Previously certified as an Agile Scrum Master.

Work Experience

Jan 2013 - Present

Senior Consultant - Business Systems Analyst

Ciber, Inc. - Orlando, FL


  • Providing business analysis and project management services supporting Walt Disney Parks and Resorts Technology in delivering business system projects.
  • Lead transformation from Waterfall to Agile software development methodology, defining processes for project discovery, prioritization, estimation and software build and certification via the Agile Studio model.
  • Mentoring and applying Lean principles through transformation period to identify where Lean makeovers can effectively improve performance and velocity of both team and project life cycle.
  • Facilitate collaborative User Story and Acceptance Criteria teamwork sessions with a focus on fostering strong partnerships between business and technology resources.
  • Develop training and presentation documentation for Lean and Agile Methodology principles.
  • Lead Business Analyst for projects focused on technical platform re-design and property management system replacement and retirement.
  • Lead Project Coordinator and Project Manager for projects focused on sales and fulfillment database storage expansion and lodging doorlock device interaction.
  • Business Systems lead on identifying new project options through high level estimation, scope identification and business case documentation.
  • Providing solutions for status and compliance reporting utilizing Sharepoint database techniques.

Jan 2005 - Oct 2012

Web Operations Manager

Walt Disney Parks & Resorts Online - Celebration, FL


  • Manage high volume sustainment operation for Disney Parks and Resorts websites, including Walt Disney World, Disney Cruise Line and Disney Vacation Club.
  • Lead and mentor team of more than 10 Site Producers both Disney Cast Members and Vendor Contracted individuals.
  • Certified as Agile Scrum Master, providing oversight into transformation of sustainment operation into Agile Development Methodology.
  • Utilize client service skills to provide premium customer service to bi-coastal business partners through regular status updates, staff assessment and problem resolution.
  • Partner with both business and development teams to oversee the creation of project plans while managing issues and monitoring milestones and dependencies to ensure delivery of committed work and integration into the operational sustainment space.
  • Plan requirements for maintainability through content management systems and backend system connectivity.
  • Ensure PCI compliance of online commerce applications
  • Communicate to Executive level leadership on financial planning, operational progress and impediment resolution.
  • First line of escalation for online outage or system error in a 24/7 support network.

Sep 1997 - Jan 2005

System Support Specialist

Disney Cruise Line - Celebration, FL


  • Main line of support for Air/Sea, Website and Revenue Management businesses.
  • Developed business rules in SeaWare reservation system to serve changing business requirements and new business initiatives. Built extensive business rule tree for new system enhancement to automate the process of financial transactions.
  • Provided 24/7 support on a rotational basis to ensure continuous operational coverage.
  • Developed requirements and designed test plan for cruise systems including AirWare air management and ticketing system, cruise documentation, SABRE and Amadeus GDS integration and Port operations.
  • Partnered with vendors to plan and test SeaWare and AirWare system upgrades.

Apr 1993 - Sep 1997

Ticketing Operations Agent

Universal City Travel Company - Orlando, FL


  • Ensured proper fare calculation and on-time airline ticketing for fulfillment of air inclusive vacation packages.
  • Managed park ticket inventory of park entrance passes for bothe daily entrance and special ticketed events.
  • Managed hotel blocked space in partnership with local hoteliers for events and vacation packages.
  • Oversaw QC of all vacation package and ticket bookings.
  • Processed ticket orders for CA partner parks including Universal Studios, Magic Mountain and Knott's Berry Farm. Processed daily shipment of ticket and package documentation.

Specialized Skills

Advanced, 3 years

Agile Scrum Master


Certified in iterative and incremental agile software development method for managing software projects and product or application development..

Advanced, 4 years

Daptiv Resourcing Software


Daptiv PPM is a complete project management solution that has the ability to manage numerous projects with the ability to manage labor resources, issues and bugs, schedules, risks, budgets, tasks, dependencies, reports and financials.

Advanced, 4 years

Jira Ticketing Software


Jira is an extensive ticketing application for delivery of business driven requests, tracking tasks and managing issues.

Additional Skills

Microsoft Office Suite, Visio, MS Project, various proprietary and shelf content management systems



Email Me